Shipping Protection
Shipping Protection is an optional add-on you can choose in your cart. It is a replacement guarantee provided directly by Bear Paw Silver. It is not an insurance policy.
What is covered
- Loss — the carrier marks your parcel lost, or tracking stops moving for 20 days with no delivery scan.
- Theft — the parcel shows a delivery scan but was taken from your address.
- Damage in transit — the piece arrives broken or damaged.
What is not covered
- An address entered incorrectly at checkout.
- Damage from ordinary wear after delivery.
- Parcels forwarded by a third party or held past a carrier pickup deadline.
Claim window
File within 30 days of the delivery scan. For a parcel that never scanned as delivered, file within 30 days of the last tracking movement.
How to file
Email sales@bearpawsilver.com with the subject line Shipping Protection Claim. Include your order number, which piece is affected, and—for damage—photos of the piece and the packaging it arrived in.
We will reply within 2 business days and either replace the piece or refund it, whichever you prefer. One-of-a-kind pieces that cannot be remade are refunded in full.
Orders over $2,500
Orders above $2,500 ship signature-required and are fully covered at no charge. Shipping Protection is not offered on those orders because it is not needed.
